Privacy Policy — Soaring Realtors

Effective date: October 24, 2025

Soaring Realtors (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a safe and responsible way. This Privacy Policy explains what personal data we collect on https://soaringrealtors.com (the “Site”), why we collect it, how we use it, who we share it with, and the choices you have.

If you have questions about this policy or want to exercise your privacy rights, contact us:

Soaring Realtors
Email: soaringrealtors@gmail.com
Phone: 08022234499 | 09060016336
WhatsApp: +2348022234499

1. Scope and acceptance

By visiting or using the Site, or by contacting us, you accept the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Site or provide personal information to us.

2. Data controller

Soaring Realtors is the data controller for personal information collected through this Site. If you are unsure what this means or want to communicate about your information, use the contact details above.

3. Information we collect

We collect the following types of personal information:

a. Information you provide directly

Name, email address, phone number, message or enquiry content when you use our contact forms.
Information you provide when subscribing to our newsletter.
Documents or details you share when enquiring about an investment, booking a service, or applying for a listing.

b. Information collected automatically

Technical data such as IP address, browser type and version, device identifiers, operating system, pages visited on the Site, and referral source.
Cookies and similar tracking technologies (see Cookies section below).

c. Third-party information

Information from third-party services you use to contact us (for example, if you message us via WhatsApp or via social media).
Information from analytics, advertising, or payment providers when applicable.

4. How we use your information

We use your personal information for the following purposes:

To respond to enquiries and deliver the services you request (consultations, property management, shortlet arrangements, interior services).
To provide information about investment opportunities, listings, offers, newsletters and updates you subscribe to.
To manage our relationship with you and communicate about bookings, contracts, or account matters.
To operate, secure and improve the Site, including troubleshooting and analytics.
To comply with legal obligations and to protect our rights.
To send marketing communications if you have consented or if we have another lawful basis to do so; you can opt out at any time.

We only use personal information for purposes compatible with those described above. Where required by law, we will ask for your consent before processing.

5. Legal basis for processing

Where applicable law requires it, we will process your personal data only where we have a legal basis to do so, including:

Performance of a contract with you (for example, when you purchase or book services).
Legitimate interests (for example, improving our Site, fraud prevention, and direct marketing where allowed).
Your consent (for newsletters, marketing and some cookies).
Legal compliance (for tax, regulatory or legal obligations).

6. Sharing your information

We do not sell your personal data. We may share information with:

Service providers who perform functions on our behalf (hosting, analytics, email delivery, CRM, payment processors). They only receive the data necessary to perform their service and are bound by confidentiality.
Professional advisers and third parties where required to complete a transaction or provide services (lawyers, accountants, banks).
Law enforcement or regulatory authorities where required by law or to protect rights, property or safety.
Third-party platforms you use to contact us (for example, WhatsApp, social media platforms). Messages you send via these platforms may be processed by them according to their policies.

Where information is shared outside Nigeria, we will take appropriate steps to ensure adequate protections are in place.

7. Cookies and tracking

We use cookies and similar technologies to provide and improve the Site. Cookies help us:

Remember your preferences.
Analyze Site traffic and usage patterns.
Deliver relevant marketing and measure the performance of campaigns.

You can control cookies via your browser settings and opt out of targeted advertising via the industry opt-out tools. Note that disabling cookies may limit certain Site features.

Typical cookie types we use:

Strictly necessary cookies — required for basic Site functions.
Performance and analytics cookies — used to understand how the Site is used.
Functional cookies — store preferences.
Targeting cookies — used for advertising and remarketing.

8. Communications and marketing

If you subscribe to newsletters or marketing materials, we will send communications to the address you provide. You may opt out at any time using the unsubscribe link in emails or by contacting us. Even after unsubscribing, we may send transactional messages related to any service or contract you have with us.

9. Data retention

We retain personal information only for as long as necessary:

Contact/enquiry information: retained for up to 2 years after your last interaction unless you request earlier deletion.
Client and transaction records: retained for up to 7 years for tax, accounting and regulatory compliance.
Website analytics: anonymized or retained for up to 26 months.
Marketing consents: retained until you withdraw consent.

If you request deletion, we will remove your data unless we are required to retain it for legal or legitimate business reasons.

10. Your rights

Depending on where you live and applicable law, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal and contractual limits).
Object to or restrict the processing of your data.
Request data portability (where technically feasible).
Withdraw consent where we process data based on consent.
Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at soaringrealtors@gmail.com. We will respond within a reasonable time and in accordance with applicable law.

11. Security

We maintain reasonable technical and organizational measures to protect personal data against loss, misuse and unauthorized access. These measures include encryption for data transmission where available, secure servers, access controls and staff training.

While we take steps to protect your data, no system is completely secure. If you believe your interaction with the Site is no longer secure, contact us immediately.

12. Children’s privacy

The Site is not directed at children and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will take steps to remove that information.

13. Links to other sites and third-party services

The Site may link to third-party websites, and we use third-party services (for analytics, advertising, payment, hosting and social plugins). This Privacy Policy does not apply to third-party websites. Review their privacy policies before providing personal information.

14. WhatsApp and messaging platforms

If you contact us via WhatsApp or social platforms, those services may retain copies of your messages in accordance with their policies. We will use those messages to respond to you and to provide services, but we are not responsible for third-party handling of that data. If you prefer not to use these platforms, please contact us via email or phone.

15. International transfers

We may transfer your data to countries outside your jurisdiction for hosting, processing or service delivery. When we do this, we take steps to ensure adequate protection, such as contractual safeguards or relying on applicable legal mechanisms.

16. Changes to this Privacy Policy

We may update this policy from time to time. We will post the updated policy on the Site with the effective date. Where required by law, we will notify you of material changes and obtain consent if necessary.

17. How to contact us

For questions about this policy or to exercise your rights, contact: